June, 01, 2020

Lowcountry Insurance is announcing updates to its COVID-19 Novel Coronavirus response.

At Lowcountry Insurance, the safety and well-being of our employees and customers is always our priority. As we navigate the rapidly evolving Novel Coronavirus (COVID-19) situation together, we want to ensure our clients that we are monitoring the developing situation and have resources in place to provide you continued service in any type of contingency situation. To protect our customers, our employees, and our community and help prevent the spread of Novel Coronavirus (COVID-19), Lowcountry Insurance is implementing the following control measures:

At this time we will still be operating as usual (our doors are open) and we want to assure you that we are still committed to serving our partners with as little disruption as possible. It is our top priority to ensure the continuation of operations and our ability to properly respond to our client's needs. While we strive to offer as much normalcy as possible during this time period so we are asking that our customers attempt to conduct their insurance business with us remotely.

Please call or email your insurance representative before visiting our local office, many times we can assist you over the phone and save you the trouble of driving to our office. We are here to help you to the best of our abilities, feel free to ask us any questions- if we don't know the answer, we will find the answer for you! Many of our insurance carriers offer multiple payment options; checks, debit cards, or credit cards can be accepted via payment platforms such as telephone systems, online payment portals, or USPS. We ask that during this time you try to utilize one of these options to pay your insurance premiums. If your premium is billed by your agency, we offer convenient online payment options on our website at https://lowcountryinsurance.epaypolicy.com

We will continue to monitor the news and any reports or requirements from the CDC and local, state and federal governments. Our focus, dedication, and support are unwavering as we navigate these unique times. We thank you for your continued loyalty, and the opportunity to assist you with your insurance needs. We hope you and your loved ones remain safe and healthy. If you have any questions or concerns please contact our office at 843-522-2020.

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March, 16, 2020

A message to our clients regarding Novel Coronavirus (COVID-19) :

Lowcountry Insurance is open for business and ready to serve you, however, the safety and well-being of our employees and customers is always our priority. As the impacts of COVID-19 intensify in accordance with guidance issued by public health officials, Lowcountry Insurance has made the decision, effective March 23rd, to temporarily close our office to walk-in traffic in order to practice social distancing.

During this time of COVID-19 precautions, staff members will remain available remotely to assist clients during regular business hours.This measure will aid in the continued good health of our clients, team members, and our local community. If you believe you need in-person servicing please call 843-522-2020 to schedule an appointment. Appointments will be given on a case-by-case basis. We politely ask that your service requests and payments be handled by phone or email.

If you need to make a payment in-person, please drop any payments in the outside payment dropbox to reduce person-to-person contact in the payment process. The locked dropbox is located on the wall to the right side of our front door-check or money orders only, please do not leave cash in the box. We will be monitoring the situation through official sources and will amend our response as needed. We are sorry for any inconvenience this may cause, but we are doing our part to try to stop the spread of the virus.

As always, Please remember coverage cannot be bound, amended or cancelled via the voice mail system. You cannot bind, alter or cancel coverage without speaking to an authorized representative of Lowcountry Insurance. Any additional updates will be posted on our website. As we all navigate this unknown, we thank you in advance for your flexibility and consideration for the health of the people in our communities. Once things improve and suggested restrictions are lifted , we will resume our normal business practice. Until then, stay safe, take care of your family, limit your social interactions, and do your best to flatten the curve and protect our community.